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TimDW's avatar
TimDW
New Contributor
2 months ago
Solved

Installation failed

I'm having the same issue this past week and this morning. Windows 11 fully updated. 
  • KateG's avatar
    KateG
    30 days ago

    Hi TimDW​ , PBLOPES​ 

    An update, a new version of LMI AV  is planned to be released tomorrow. 

KateG's avatar
KateG
GoTo Manager
2 months ago

TimDW​ 

Thanks for confirming you have Central and I'm sorry for the delay. I'm checking with the team if there are any known issues. 

In the meantime, can you share a bit more details on what you are doing or any screenshots? Thank you! 

TimDW's avatar
TimDW
New Contributor
2 months ago

Thank you for helping me even though I'm in the wrong place!

I'm clean installing Windows 11 on HP workstations and laptops, and then installing Office, Chrome, Logmein, and Logmein AV. It was working fine until about a week ago, but now it is giving me the failure message in the attached screenshot.

Something similar happened with W10 a few years ago, but eventually self-corrected. With the W10 situation, it turned out to be Windows Defender blocking the installation, but I was able to terminate its processes just before starting the Logmein AV installation to get it to go through. I suspect the same thing may be going on here, but I have yet to be able to terminate the Windows Defender processes in W11 to give it a test.