Forum Discussion

New Contributor

3 years ago

Login without having to type a password no longer works on mobile

For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app. I have been using this functi...

KateG

GoTo Manager

3 years ago

Ox1 welcome to the GoTo Community. What mobile device are you using?

Ox1
New Contributor
3 years ago
Samsung S20 Ultra
- KateG
  GoTo Manager
  3 years ago
  Ox1 thanks for your reply. We haven't been able to replicate this on our side, but suggest trying the following:
  
  Clear the cache by going to: Settings > Apps > All Apps and scrolls down and select Logmein > Storage and Cache > Clear Cache.
  
  Then, after launching the app again and connecting to a computer, enter the username and password, and click on the checkbox to remember the username.
  - Ox1
    New Contributor
    3 years ago
    I tried that, I also tried to uninstall the app and reinstall it but still have the same issue.

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Login without having to type a password no longer works on mobile

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