LogMeIn AntiVirus Not Being Detected
Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
Forum Discussion
Same issue here. Just migrated 100+ machines from Webroot over to LMI AV over the past two weeks and now this. I immediately regret my decision.
- Same here. We did 2 months ago.
Same story here. 900 Endpoints with Windows Update issues and now LMI AV issues and the fix is to manually touch each machine (really?!).
To be honest, I am OK with the issue as it can happen to all/any of us. The problem is:
- lack of communication
- poor support
- no priority to fix
- no real (RMM) solution to fix
- no upgrades to platform for long-term stability
I hate to say it, but it may be time to start to look for a new RMM partner and that really stinks. Unfortunately things are getting worse here, not better.
John
MaVeN wrote:Same story here. 900 Endpoints with Windows Update issues and now LMI AV issues and the fix is to manually touch each machine (really?!).
To be honest, I am OK with the issue as it can happen to all/any of us. The problem is:
- lack of communication
- poor support
- no priority to fix
- no real (RMM) solution to fix
- no upgrades to platform for long-term stability
I hate to say it, but it may be time to start to look for a new RMM partner and that really stinks. Unfortunately things are getting worse here, not better.
John
You hit the nail on the head with this one. You can do all the testing in the world on new releases/features, but bugs will appear and exist. Just how software development works. However, it's how those bugs are addressed that makes the difference. Even an acknowledgement by LMI to say that it's a known issue that they are looking into would give us some confidence.
As it stands, this is our last contract with LMI Central. We were on the fence when we signed our last agreement and hoped it would get better. It has not. It's been the same pattern of no communication, slow support, and lack of acknowledgement when there is an issue.
It's sad, because it in the past, their support was top notch. It's gotten progressively worse the longer we've stayed with them.
All that being said, I'm sending this entire community post to our Account Manager as well as the ticket I submitted to show where my decision comes from when I choose not to renew and I encourage others to do the same. At least those Account Managers will have the information in front of them as to why their customers are leaving.
