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anguss's avatar
anguss
Active Contributor
10 months ago
Solved

LogMeIn Intune deployment prompting users for login on certain devices

Hi everyone, I'm currently facing a challenge with LogMeIn where, despite successful installations, certain users are still prompted to log in manually every time the application starts. On about...
  • anguss's avatar
    anguss
    9 months ago

    So I figured out the issue with our installation failures. We added some PowerShell logging to our installation process and realized that a mutex lock lock on another process was taking up a resource needed for the installation to go through correctly. 
     

    Thank you! 

     

anguss's avatar
anguss
Active Contributor
10 months ago

Hi GlennD, Thank you! The previous version we were deploying was 4.1.15732, and auto update is enabled on hosts, which I then verified certain hosts updated to 4.1.15880. I tried repackaging the MSI installer with version 4.1.15880 straight from the LogMeIn portal and deploying it, but the issue still persists. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    anguss I've opened a ticket for you with our support team so they can connect with you directly and investigate.

    • anguss's avatar
      anguss
      Active Contributor
      10 months ago

      Hi Glenn, thanks so much! I will work with support on this and be sure to post the solution here for anyone that may need it for future reference.