Mac OS 10.15 (Catalina)

Hi

we are experiencing the same issue when using LogmeIn for clients on 10.14 or 10.15 from machines using macOS 10.13 (Siera) or lower.  The remote connection is made but the remote display is all dark - no video.  On some occasions teh Finder Menu bar is visable but you can not see the pulldown menu items.

Can someone at LogMeIn please provide the Community with difinitive instructions on how to deal with this issue?  Or anyone from the Community if you know the workaround / fix please chime in.

Thank you

Thanks for that.. I have just updated to 10.15.3 

I will try and see if it has resolved..

Aha! it is now working again!

Thanks for your help!

best.. Omar

I have seen that before.  the logmein client for mac is quite flaky.  Reboot your mac and you will be able to connect.  It happens to me quite frequently. I use a macbook pro and it happens regardless of whether you are connecting to a mac or PC.  I have opened support issues about this in the past, with no resolution other than rebooting.

Hi wlatour..

Thanks for your reply..

Actually, maybe I wasn't clear about what I was doing...

I'm trying to access Windows 7 and 10 machines from my MacBook and not able to get any keyboard input to show on the Windows PC's

Hi AshC!

No I'm using the inbuilt keyboard .. And I'm trying to accessvariuos Windows based systems.. Windows 7 and 10

Catalina has a load of new security features (that need to be disabled for LogMein)

see

https://help.logmein.com/articles/en_US/FAQ/I-can-t-type-when-accessing-macOS-Catalina-What-can-I-do/?q=catalina&l=en_US&fs=Search&pn=1

and

https://help.logmein.com/articles/en_US/FAQ/How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina/?q=catalina&l=en_US&fs=Search&pn=1

The folks at Logmein took a while to post these, but they have resolved the issues i have had with Logmein and Catalina.  I still don't like Catalina, it is the Vista of the mac world.

Hi OmarS ,

Are you using a wireless keyboard at your client Mac?

What type of host computers are you connecting into remotely?

Have you done anything to troubleshoot the keyboard / LMI install?

Hi,

I have MacOS Catalina 10.15.2 and I'm not able to use my keyboard during a remote session since upgrading!

Have you noticed anything like this?

On the remote machine, there will be a dialog saying "LogMeIn would like to record this computer's screen."  If you open System Preferences and check the box next to LogMeIn, it will work as expected.

Obviously this is not ideal as you would need physical access to each machine to enable it.

Hello,

I apologize for the delay in supporting the Catalina OS specifically.

We're reviewing all the final Apple requirements and changes now, in order to have a compatible software version in the next week or so.  Thanks for your patience, and you may reference this article if needed:  https://help.logmein.com/articles/en_US/FAQ/Is-LogMeIn-compatible-with-macOS-Catalina