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Forum Discussion
bgeoghegan
8 years agoNew Contributor
Performance - steps to improve
What would people suggest to diagnose user reported performance issues? I have fast typing LMI users who complain of lag times and slow screen response to their input. Where would people look first...
- 8 years ago
bgeoghegan Thanks for the feedback.
There are a great many variables to say what the average connection demands are with LMI Central clients. Typically lower resolution systems will update faster on the screen if a user is rendering some larger graphics, however just sending type keyboard strokes should always have a delay less than 1 second.
If this is only affecting some environments, it is most likely related to latency on that local area network. You might consider running a few more tests with other PCs on that LAN, and make sure they are not on WiFi at the time...
bgeoghegan
8 years agoNew Contributor
Based on feedback from one of my savvier users, the client settings can boost performance when set to:
Low bandwidth (see below)
Medium color depth, though on occassion HD is rendered faster.
I've seen bandwidth used by a single LMI client reach peaks of 3-4 Mbps.
I would appreciate hearing from LogMeIn on recommended bandwith per client - active and idle. What do LMI's own performance tests point to as bottlenecks?
http://help.logmein.com/articles/en_US/Documentation/central-t-remotecontrol-networkconnection
- AshC8 years agoRetired GoTo Contributor
bgeoghegan Thanks for the feedback.
There are a great many variables to say what the average connection demands are with LMI Central clients. Typically lower resolution systems will update faster on the screen if a user is rendering some larger graphics, however just sending type keyboard strokes should always have a delay less than 1 second.
If this is only affecting some environments, it is most likely related to latency on that local area network. You might consider running a few more tests with other PCs on that LAN, and make sure they are not on WiFi at the time...
- bgeoghegan8 years agoNew Contributor
Thanks Ash. I'll add your list of issues and suggestions to the LMI user best practices document we're putting together.