Forum Discussion

bgeoghegan's avatar
bgeoghegan
New Contributor
8 years ago
Solved

Performance - steps to improve

What would people suggest to diagnose user reported performance issues?  I have fast typing LMI users who complain of lag times and slow screen response to their input.  Where would people look first...
  • AshC's avatar
    AshC
    8 years ago

    bgeoghegan  Thanks for the feedback. 

     

    There are a great many variables to say what the average connection demands are with LMI Central clients.  Typically lower resolution systems will update faster on the screen if a user is rendering some larger graphics, however just sending type keyboard strokes should always have a delay less than 1 second. 

     

    If this is only affecting some environments, it is most likely related to latency on that local area network.  You might consider running a few more tests with other PCs on that LAN, and make sure they are not on WiFi at the time...

bgeoghegan's avatar
bgeoghegan
New Contributor
8 years ago

Based on feedback from one of my savvier users, the client settings can boost performance when set to:

 

Low bandwidth (see below)

Medium color depth, though on occassion HD is rendered faster.

 I've seen bandwidth used by a single LMI client reach peaks of 3-4 Mbps.

 

I would appreciate hearing from LogMeIn on recommended bandwith per client - active and idle.  What do LMI's own performance tests point to as bottlenecks?

 

http://help.logmein.com/articles/en_US/Documentation/central-t-remotecontrol-networkconnection

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    bgeoghegan  Thanks for the feedback. 

     

    There are a great many variables to say what the average connection demands are with LMI Central clients.  Typically lower resolution systems will update faster on the screen if a user is rendering some larger graphics, however just sending type keyboard strokes should always have a delay less than 1 second. 

     

    If this is only affecting some environments, it is most likely related to latency on that local area network.  You might consider running a few more tests with other PCs on that LAN, and make sure they are not on WiFi at the time...

    • bgeoghegan's avatar
      bgeoghegan
      New Contributor
      8 years ago

      Thanks Ash.  I'll add your list of issues and suggestions to the LMI user best practices document we're putting together.