Forum Discussion

Tkanger's avatar
Tkanger
New Member
2 years ago

Systems are starting to fail (LogMeIn Guardian has detected a problem with the LogMeln software)

Recently we have had a rash of our systems starting to fail with the error message: LogMeln Guardian has detected a problem with the LogMeln software installed on this machine. Once the error occurs...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi Tkanger, welcome to the community.

     

    I apologize for the frustration, there was an issue identified with the latest version yesterday. We are asking affected customers to uninstall, reboot and then install this older version.

     

KateG's avatar
KateG
GoTo Manager

EricDorothy I appreciate the additional information and was able to get some more context around the situation. 

 

The hard drive started filling up because LMIGuardian generates dump files when the LogMeIn service crashes.

 

These files are stored in the C:\ProgramData\LogMeIn\Dumps\ folder until either:

  1. They're sent as crash reports to our systems, or
  2. Skips sending the report 

By default, neither option 1 nor 2 is set, and a dialog prompts you to choose. When the technician selects option 2 (and sets it as the default), LMIGuardian begins skipping and deleting dump files, thereby freeing up storage space.

EricDorothy's avatar
EricDorothy
Active Contributor
2 years ago

Thank you very much for this information!