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Katie_P's avatar
Katie_P
GoTo Contributor
2 years ago

🎁 End of year giveaway

The GoTo Resolve team has been hard at work this year! Check out our "Year in Review" and comment below for a chance to win a $50 gift card of your choice.🌟 What was your favorite release in 2023? W...
Sufiyaaan's avatar
Sufiyaaan
Active Contributor
2 years ago

For us the best feature launched this year was the Multi Agent Remote sessions

 

We have had situations where L1 support agents needed help from Escalation team and using this feature, our escalation team could remote into the same machine where L1 person was helping the user and they could resolve the issue quicker and also teach the agent at same time. 

 

 

Also, the Automation. 

AI generated Powershell scripts helps us creating the scripts in effecient manner and we can schedule the powershell scripts to run on end user's machine without having to monitor in real time.