Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

After running a task that logs off a PC in task scheduler, PC goes "offline" in GoToResolve console

I have a task that involves a PC logoff at the end of the script, and when I run it on the PC via the task scheduler, it goes offline in the GoToResolve Desktop Console--but the PC is definitely not ...
JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

Well, I spoke too soon.  It worked a few times, but now it's offline again.  The problem is that it's not on our network, so I can't get access to it again unless someone reboots it or restarts the GoToResolve service manually.  It's so frustrating!

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi JodiAliceRecep,

 

Would you be able to gather the log files for this computer? I will PM you an email address you can send them to.

 

Logs are located in c:\Users\[%user name%]\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs

 

  • JodiAliceRecep's avatar
    JodiAliceRecep
    Active Contributor
    2 years ago

    Sure.  I can send those.  Where should I send them, please?