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braniffp_rlc's avatar
braniffp_rlc
New Contributor
5 months ago

An Error Occurred

When we attempt to create a ticket from either an alert or a Windows Update we get the really helpful error "an error occurred while sending your request"  Has anyone seen this before or could anyone...
  • KateG's avatar
    KateG
    5 months ago

    Hi braniffp_rlc welcome to the GoTo Community, 

     

    Does the HD service/queue you are trying to put the ticket into have a required field? That will cause an error like the one below. 

     

KateG's avatar
KateG
GoTo Manager
5 months ago

Hi braniffp_rlc welcome to the GoTo Community, 

 

Does the HD service/queue you are trying to put the ticket into have a required field? That will cause an error like the one below. 

 

  • braniffp_rlc's avatar
    braniffp_rlc
    New Contributor
    5 months ago
    That was it exactly, we had set it so the user had to give us their LOCATION.