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braniffp_rlc's avatar
braniffp_rlc
New Contributor
2 years ago
Solved

An Error Occurred

When we attempt to create a ticket from either an alert or a Windows Update we get the really helpful error "an error occurred while sending your request"  Has anyone seen this before or could anyone...
  • KateG's avatar
    2 years ago

    Hi braniffp_rlc welcome to the GoTo Community, 

     

    Does the HD service/queue you are trying to put the ticket into have a required field? That will cause an error like the one below.