Forum Discussion

TimH1's avatar
TimH1
Active Contributor
2 years ago

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Hi 

 

Is Anyone else getting this message? I seem to be getting it randomly throughout the day. If I click Ok, the sessions open  gets 'Timed Out' and closed.  I am using the desktop app.

 

Thanks

 

  • Hi TimH1 SBrown42,

     

    Have you seen this message in the last few days? I believe we released an update to correct something that may have been responsible.

     

     

  • SBrown42's avatar
    SBrown42
    Active Contributor

    Yes, we have been receiving this repeatedly since the last update.  It is causing havoc with our reporting as we don't get the chance to enter any notes when it decides to close the session.

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi TimH1 SBrown42,

     

    Have you seen this message in the last few days? I believe we released an update to correct something that may have been responsible.

     

     

    • TimH1's avatar
      TimH1
      Active Contributor

      Hi Glenn

       

      No I havent, 

      Thank you 🙂

       

      Tim