Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
3 years ago
Solved

Browser support for Console

What browsers are supported by GoToResolve Console (https://console.gotoresolve.com)? If I try to access it through Microsoft Edge v116.0.1938.54 (latest), the page remains blank with no error messag...
Windows
  • Boyd B.'s avatar
    Boyd B.
    3 years ago

    It is NoScript v.11.4.18. Disabling restrictions on the tab with the GoToResolve console allowed everything to work properly in Edge v116.

     

    In trying to discern the difference between v116 and v117, I remembered that Autoplay of Media could strictly blocked in Dev v117, and that I had enabled it - I had set the option Media Autoplay to Block. Once I added an exception for console.gotoresolve.com, the remote system's desktop became visible.

Boyd B.'s avatar
Boyd B.
Contributor
3 years ago

I haven't installed any local security policies, to my knowledge. Edge Dev works mostly normally with the Console web site, other than a black window for remote control. The Developer tools show no significant errors.

 

Edge v116 has no security extensions. I only tried it because I needed something to compare with Edge Dev v117.

Boyd B.'s avatar
Boyd B.
Contributor
3 years ago

Well, it turns out I did have a hidden extension blocking the javascript content in Edge 116. Apologies for the inconvenience.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    No worries. Would you mind sharing the name of the extension in case someone else runs into the same issue?

     

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      3 years ago

      It is NoScript v.11.4.18. Disabling restrictions on the tab with the GoToResolve console allowed everything to work properly in Edge v116.

       

      In trying to discern the difference between v116 and v117, I remembered that Autoplay of Media could strictly blocked in Dev v117, and that I had enabled it - I had set the option Media Autoplay to Block. Once I added an exception for console.gotoresolve.com, the remote system's desktop became visible.