ErikadadamsActive Contributor3 years agoCan you create subcategories I am setting up help desk services and need to know can you create sub-categories? This would be really helpful to classify tickets.
GyulaMucsiGoTo Contributor3 years agoHi! That is not available now but it is on the roadmap for later this year.
Recent DiscussionsGoTo resolve ticketing slow to load for end usersGTR - Remote Execution - Group as a targetResolve not reverting back to the default printer after a remote support sessionSolvedUnable to Create Tickets from Teams – GoTo Resolve Integration Broken Since AprilNew Ticket Templates?