Can you create subcategories
I am setting up help desk services and need to know can you create sub-categories? This would be really helpful to classify tickets.
Forum Discussion
I would recommend trying the ticket tags to add sub-categories. Please let me know if this does not cover all of your use cases, and if we can make any improvements.
Can you tell me more about ticket tags? I am not sure how to do that to see if it will help.
You can read all about how to use tags in tickets in this support article:
https://support.goto.com/resolve/help/how-do-i-add-tags-to-tickets
This is not what I am looking for. I have worked with other help desk software and the main categories would be listed like- Incident, Request, Break, Outage, etc and then the user could select a sub-category with more detail( hardware, software, login, etc.
This is very helpful and I hope that this will be available soon.
