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Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago
Solved

Cannot connect to managed device

Remote control does not connect. Zero trust verification failed. 

 

File manager fails to connect. 

 

  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi all,

     

    There is a global Azure network infrastructure outage that impacts GoTo Resolve services.

    Our team is working to mitigate the issue as soon as possible.

    Sorry for the inconvenience.

    Br,

    Robi  

6 Replies

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    As of now, I can connect to managed devices again. Thanks for the information.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Hi all,

     

    There is a global Azure network infrastructure outage that impacts GoTo Resolve services.

    Our team is working to mitigate the issue as soon as possible.

    Sorry for the inconvenience.

    Br,

    Robi  

  • SBrown42's avatar
    SBrown42
    Contributor
    2 years ago

    Strangely, I can reboot and reconnect to a machine that I have been working on for the last two hours.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    Thanks for chiming in. I can still connect to machines in my local network.

  • SBrown42's avatar
    SBrown42
    Contributor
    2 years ago

    are getting a similar issue.  We can see the list of devices, but when we try and connect we either get a spinning circle of death or a Zero Trust failure.