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Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago
Solved

Cannot connect to managed device

Remote control does not connect. Zero trust verification failed.    File manager fails to connect.   
  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi all,

     

    There is a global Azure network infrastructure outage that impacts GoTo Resolve services.

    Our team is working to mitigate the issue as soon as possible.

    Sorry for the inconvenience.

    Br,

    Robi  

SBrown42's avatar
SBrown42
Contributor
2 years ago

are getting a similar issue.  We can see the list of devices, but when we try and connect we either get a spinning circle of death or a Zero Trust failure.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    Thanks for chiming in. I can still connect to machines in my local network.

    • SBrown42's avatar
      SBrown42
      Contributor
      2 years ago

      Strangely, I can reboot and reconnect to a machine that I have been working on for the last two hours.

      • SBrown42's avatar
        SBrown42
        Contributor
        2 years ago

        Seems to be resolved now.