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kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
2 years ago

Can't type characters requiring the shift key on some remote sessions

I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characte...
GlennD's avatar
GlennD
GoTo Manager

I have combined these posts as they seem to be the same issue. 

 

550c can you please provide some more details about what you are experiencing? 

  • Is this happening with specific characters, if yes which ones?
  • Are you entering the characters in an application window or a browser window, does it make a difference?
  • When the screen changes focus, what does it change focus to? (maybe a hotkey combination is being triggered) 
      
550c's avatar
550c
Active Contributor
2 years ago

Hello, the issue occurs within the GoToResolve desktop application. It occurs when I select either shift and try to type the @ symbol. It stopped for a while so I didn't come back to check this post but yesterday it started again and I was unable to log in to a system. I do see the little transparent special symbol tabs appear when selecting shift. It takes me to the devices window but it will frequently cause the program to hang for a bit and sometimes the current sessions will stop connecting. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    550c does it matter which Shift key you use like DustyD mentioned? Does it happen when you just type in Word or Notepad?  

     

    • 550c's avatar
      550c
      Active Contributor
      2 years ago
      Hello Glenn,
      Thanks for helping with this. It does not matter which shift key I use and it behaves normally when typing in notepad. What occurs is after pressing and holding shift and selecting the @ key, the window focus switches to the help desk section of the GoToResolve windows app, running on windows 10. This occurs when trying to connect and type in a remote connection login screen for a Windows Server 2016 system. I tried to use it today to be more accurate with my description to you. It is not consistent, sometimes I can use it without issue and other times it will respond as described above.