Forum Discussion

kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
2 years ago

Can't type characters requiring the shift key on some remote sessions

I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characte...
GlennD's avatar
GlennD
GoTo Manager

Hi DustyD,

 

When you press either of the Shift keys did you see this displayed at the bottom of the screen? If you open Notepad or Word in session and just type is the right Shift key still being ignored?

 

 

I'm running some tests, Windows 11 to Windows 10 Unattended first in the browser and then using the Desktop Console. So far both Shift, Ctrl and Alt keys are registering correctly when I type in a Word doc.

 

ovilla's avatar
ovilla
New Member
5 months ago

I have the same issue on both the desktop console and the web. Any resolution for this issue?

  • jackofallon's avatar
    jackofallon
    New Member
    3 months ago

    Currently experiencing this issue. Shift won't work for ! or @ when remoted into certain systems on random sessions. Not sure why. I did fix it though, instead of just typing shift + 1 for an exclamation mark try typing ctrl + shift + 1. It works for me and allows me to log in to my machines!

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi ovilla, welcome to the community.

     

    Can you please provide some more details? What operating systems are involved and what applications are you trying to type into on the Unattended computer? If you can make a short recording that would be very helpful.