Forum Discussion

yarravillian's avatar
yarravillian
New Contributor
2 months ago

Can't uninstall GoTo Resolve unattended access

I'm trying to uninstall the GoTo Resolve unattended access app from a Windows 11 PC, and keep getting the following error:

Windows cannot find 'C\Program Files (x86)\GoTo Resolve Unattended\1906065397753557484\GoToResolveUnattendedRemover.exe'. Make sure you typed the name correctly, and then try again.

 

This laptop is no longer connected to any GoTo Resolve instance, but it still has the unattended access app installed and I'd like to remove it.  "About" in the system tray icon shows the GTRe version is 1.13.1.2908, and says "Can't connect to GoTo Resolve".

 

Is there a way to force the removal of the unattended app?

 

Thanks.

  • GlennD's avatar
    GlennD
    2 months ago

    Hi yarravillian,

     

    There is a application called Revo Uninstaller that can help when an application does not uninstall correctly. It first runs the built-in uninstall process but then looks for any files that may have been missed and helps you remove them. They offer a free lite version that you can run of a flash drive without installing on your PC and it is not complicated to use https://www.revouninstaller.com/products/revo-uninstaller-free/ 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi yarravillian,

     

    There is a application called Revo Uninstaller that can help when an application does not uninstall correctly. It first runs the built-in uninstall process but then looks for any files that may have been missed and helps you remove them. They offer a free lite version that you can run of a flash drive without installing on your PC and it is not complicated to use https://www.revouninstaller.com/products/revo-uninstaller-free/