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Unattended Agent not updating
We have a handful of unattended agents that mistakenly had an older version installed (ver 1.7.4.1487). The older versions show up on our device list however Terminal, File manager and Remote Execution fail to connect to the device. Will the devices auto-update or does it require a uninstall/reinstall? If they're supposed to auto-update how long should it take for the client to update itself? It's been ~2 days so far.
Thanks!
Bill
Hi ecdrew1994 ,
Unattended updates are pushed out in batches there is no manual update.
The agent experience is as follows:
- When we release a new Desktop Console version, we make the update available to all installed Desktop Consoles.
- The Desktop Console always checks for an update after starting, but it will display the update found dialog after it’s been closed
- On macOS, there’s an option to skip a version update (not recommended)
- There is no manual update option
7 Replies
Hi ecdrew1994, I see your case was resolved, would you mind sharing the solution?
No worries, I've actually been in touch with our CSM during this process. I was hoping the community would have potential solutions that they know of or issues they ran into, etc. Thanks!
HI ecdrew1994,
The unattended endpoint updates automatically. I so see your open case, we have asked for an update from the development team to address this and the support agent will follow up with the next steps. Thanks for your patienceSo unattended does get automatically updated then? I'm less worried about the console because only IT will have access to the console, not our end-users. I've just noticed that we have a variety of different versions on the computers we have deployed it for our test and it appears that most of them aren't getting any updates to the unattended agent without a re-install.
Hi ecdrew1994 ,
Unattended updates are pushed out in batches there is no manual update.
The agent experience is as follows:
- When we release a new Desktop Console version, we make the update available to all installed Desktop Consoles.
- The Desktop Console always checks for an update after starting, but it will display the update found dialog after it’s been closed
- On macOS, there’s an option to skip a version update (not recommended)
- There is no manual update option
Is the agent supposed to auto-update? Or will all 1200 of my end-users get a prompt they have to agree to click on?
