Forum Discussion

bill_AZ's avatar
bill_AZ
Active Contributor
2 years ago

Unattended Agent not updating

We have a handful of unattended agents that mistakenly had an older version installed (ver 1.7.4.1487). The older versions show up on our device list however Terminal, File manager and Remote Executi...
  • KateG's avatar
    KateG
    3 months ago

    Hi ecdrew1994 ,

     

    Unattended updates are pushed out in batches there is no manual update. 

     

    The agent experience is as follows: 

    • When we release a new Desktop Console version, we make the update available to all installed Desktop Consoles.
    • The Desktop Console always checks for an update after starting, but it will display the update found dialog after it’s been closed
    • On macOS, there’s an option to skip a version update (not recommended)
    • There is no manual update option
ecdrew1994's avatar
ecdrew1994
Active Contributor

Is the agent supposed to auto-update? Or will all 1200 of my end-users get a prompt they have to agree to click on?

KateG's avatar
KateG
GoTo Moderator
3 months ago

Hi ecdrew1994 ,

 

Unattended updates are pushed out in batches there is no manual update. 

 

The agent experience is as follows: 

  • When we release a new Desktop Console version, we make the update available to all installed Desktop Consoles.
  • The Desktop Console always checks for an update after starting, but it will display the update found dialog after it’s been closed
  • On macOS, there’s an option to skip a version update (not recommended)
  • There is no manual update option
  • ecdrew1994's avatar
    ecdrew1994
    Active Contributor
    3 months ago

    So unattended does get automatically updated then? I'm less worried about the console because only IT will have access to the console, not our end-users. I've just noticed that we have a variety of different versions on the computers we have deployed it for our test and it appears that most of them aren't getting any updates to the unattended agent without a re-install.

    • KateG's avatar
      KateG
      GoTo Moderator
      3 months ago

      HI ecdrew1994,

       

      • ecdrew1994's avatar
        ecdrew1994
        Active Contributor
        3 months ago

        No worries, I've actually been in touch with our CSM during this process. I was hoping the community would have potential solutions that they know of or issues they ran into, etc. Thanks!