Forum Discussion

SyntecRyan's avatar
SyntecRyan
Active Contributor
3 years ago

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.
Windows
GoTo_Robi's avatar
GoTo_Robi
GoTo Contributor
3 years ago

Hi all,

Thanks for the reports!

We are aware of the problem, our engineering team is going to fix it soon.

Sorry for the inconvenience and thanks for your patience.

Br,

Robi

 

kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
2 years ago

I have this problem intermittently.  Sometimes I can use clipboard sync with remote machines and other times it will not work at all. I am using GoTo Resolve Desktop Console 1.6.1.95 on MacOS 12.6.3. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    kenklabeltraxx welcome to the GoTo Community. Could you provide more details around when this happens? For example does it happen when connecting to Macs or PCs?  Thanks! 

    • kenklabeltraxx's avatar
      kenklabeltraxx
      Active Contributor
      2 years ago

      I'm using a Mac and mostly going to Windows computers, all operating systems, 10, 11, Windows Servers, 2012r2, 2016, 2019, 2022. 

       

      I think I might have fixed this by going into Security & Privacy and adding GoTo Resolve Desktop Console to Input Monitoring under Privacy. 

       

      I seem to have less problems if I use the desktop console in my Windows 11 Parallels virtual machine rather than using the desktop console directly on my Mac computer running 12.6.3. 

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        kenklabeltraxx thanks for the additional details and for sharing your 'solution' if you see the issue return, please do let me know. Thanks.