Forum Discussion

m3700's avatar
m3700
Active Contributor
2 years ago

Collaborate with others

In "Desktop Console" under "Support" there is " Collaborate with others Join an ongoing session to resolve issues together. 000-000-000 Join " Could you kindly advise how to obtain the "ongoin...
m3700's avatar
m3700
Active Contributor

Hello Glenn,

 

Thank you for the fast response.
Yes, I tried to locate Session Number while running a Support Session.

Unfortunately had no luck with finding my current Support Session Number.
Could you kindly advise how an agent running a Support Session could find the current Support Session Number.
Hope you could provide a short clip or some relevant screen shots.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Once you are in session with your client, click on the Participants icon in the upper left corner.

 

 

From here you can Transfer the session to another support agent or Invite them to join your session. When you click on Invite you will see the active session ID.

 

  • m3700's avatar
    m3700
    Active Contributor
    2 years ago

    Hello Glen,

     

    Unfortunately I cannot see "Controls" :

    • GoTo_Robi's avatar
      GoTo_Robi
      GoTo Contributor
      2 years ago

      Hi m3700 ,

      I believe the misunderstanding is that the collaboration feature is available for attended (pin code based ad-hoc) support only.

      Invite agents to the managed device (pre-deployed device) is on the roadmap (currently eof Q2).

      Thx,

      Robi