Forum Discussion

TimothyD's avatar
TimothyD
Active Contributor
9 hours ago

Compatible with 24H2?

Wondering if anyone has been using this with 24H2. Just set up a new system which has Win11 24H2 and about every 30-60 seconds of a remote session the screen locks, or it just disconnects GoTo and won't reconnect until getting on the system and unlocking it there (shows as offline until this is done, even though it's not offline - using wired network connection). At this point I don't know if this is some sort of setting with the system and it's auto-locking when no one is physically present (but every setting I've found that might involve this is such that it SHOULDN'T be doing this) or if this is a bug involving 24H2 (which apparently this latest update has its own slew of problems).

I even reset the OS, and first thing after that reinstalled GoTo only to have the exact same thing happen.

Have checked power settings (system shouldn't be trying to sleep), lock screen settings, dynamic lock settings seems to require a connected mobile device so shouldn't be active without one, group policy settings (can find nothing applicable), BIOS settings (also can't find anything applicable), was wondering about Dell ExpressSign-In but that seems to be only on one specific model which this isn't. Frankly I'm stumped and have spent two days so far trying to figure out why this is happening on this one new device.

edit: this may have been caused by Dell Optimizer. Even though the presence settings were turned off, the feature was still enabled, and after disabling that through the Dell software, so far so good.

No RepliesBe the first to reply