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Cristiano_R's avatar
Cristiano_R
Active Contributor
10 hours ago

Desktop App not showing all Tenants

Hello,

I can't use the app (Desktop version: 1.13.0.130) because it doesn't show all the Tenants (from the web app it does) or all the groups and consequently I don't see some PCs, do you have any idea how I can do it, I've already tried to install and reinstall the app (also deleting any remaining folders) but I can't find a solution.

Thanks, regards

4 Replies

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  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    6 hours ago

    Hi,

    I did the tests you said but nothing changes, 4 groups are missing and are not displayed

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 hours ago

    Can you please try switching between the different views in both the desktop and the web console? I have tested and they should match when the same view is selected in both.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 hours ago

    Hi Cristiano_R,

     

    Can you please check the Focus view that is selected in both the desktop app and in the browser, are they set to the same thing?