Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

Device nicknames not sticking in GoToResolve Desktop Console

When we rename a device in our devices list in GoToResolve Desktop Console, the nickname doesn't seem to "stick" lately and reverts back to the host name after a little while.  Anyone else seeing this?

  • KateG's avatar
    KateG
    2 years ago

    Update: this issue is now resolved.

     

    If you are still experiencing this, please let us know. Thanks everyone for your reports. 

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Boyd B. JodiAliceRecep thanks for reporting this issue. I can confirm the same behavior.

       

      Our team is currently aware of the issue and working on a fix. We will update the Community when we learn more.  

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Update: this issue is now resolved.

         

        If you are still experiencing this, please let us know. Thanks everyone for your reports.