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Device stuck on "In session"
So, I was working on a device and had to restart it. Once I restarted, it got stuck in to "In session". Now I cannot use it because its stuck and I cannot even connect to "Remote terminal" to resta...
Dear Sufiyaaan CMFK JodiAliceRecep
I'd like to give a quick update on the case.
It seems we have found the root cause of showing devices "in-session" incorrectly.
We have validate the fix on dev environment and we will release the fix to live in the next couple of days.
Thanks for your patient.
Br,
Robi
I cannot re-initiate the remote support or even start terminal.
I can assure that no one is connected to that device currently.
Device details are attached and you can contact me on - sufiyan_patel@skyservice.com
I have also experienced this issue. No one is in the session, but it still says "in session." Sometimes I can re-connect remotely, sometimes I can't. It would very nice to have the "reset session" tool that was in GoToAssist.
Hi JodiAliceRecep,
Do you recall if any of these computers were rebooting after installing Windows updates, or anything like that at the time? If you have any computers that seem to experience this issue more than once, perhaps we could get the log files from them to review.
We are also having this issue from employees' home internet from within our domain, from at home but with VPN fired up and from users tethering. Every time it forces the user to restart even if we fix the issue prior to disconnecting because the laptop is almost locked up for them. Getting old fast.
