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Forum Discussion
Duplicate Tickets appearing in different service groups?
Anyone else having the trouble where a ticket is generated under ticket group A but a duplicate ticket is also generated under ticket group B? We have several ticking groups to help manage ticket...
Hi pharma249,
Welcome to the GoTo Community. I'm sorry to hear you are having issues.
I checked with the team and this hasn't been reported previously. I would recommend opening a case with customer support who can investigate further.
