Forum Discussion

pharma249's avatar
pharma249
New Member
2 months ago

Duplicate Tickets appearing in different service groups?

Anyone else having the trouble where a ticket is generated under ticket group A but a duplicate ticket is also generated under ticket group B?   We have several ticking groups to help manage ticket...
KateG's avatar
KateG
GoTo Moderator
2 months ago

Hi pharma249, 

 

Welcome to the GoTo Community. I'm sorry to hear you are having issues. 

 

I checked with the team and this hasn't been reported previously. I would recommend opening a case with customer support who can investigate further.