The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

leighfox66's avatar
leighfox66
New Member
11 months ago

Email Responses from Helpdesk not being sent

We are using Helpdesk for HR support. When a user emails in everything happens as it should, except for a couple of users. They receive no emails from the system at all - no acknowledgement, no respo...
KateG's avatar
KateG
GoTo Manager
11 months ago

Hi leighfox 

Welcome to the Community. I can check if the emails are being blocked, I would need the email addresses. You can PM me, just click my username KateG and in the next window you will see an option to message me on the top right. Thanks.