Forum Discussion

EricGoto's avatar
EricGoto
New Contributor
2 years ago

Email verification pending Is not sending email

Hi, I am unable to get the Email verification email on a specific account. I tried to change the email and you still get the same issue on this account. Email setup is correct and I created a new ac...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Eric, welcome to the community.

 

Is this email attached to a private domain or is it using an online email provider like gmail, hotmail, yahoo etc?

 

  • EricGoto's avatar
    EricGoto
    New Contributor
    2 years ago

    Hi Glen,


    It is a business o365 and I manage the tenant. It works perfectly fine with the new GoTo account creating a new alias smtp to the same email account. I have now removed and added the devices to my new account but it is strange that the original account will not work.

     

    Eric