Forum Discussion

kbstall's avatar
kbstall
New Member
2 years ago

GoTo Resolve Blank Screen

Is there a way to change the "GoTo Resolve Blank Screen" button to always be Off instead of On?  I forget that this auto-turns on.  Would prefer to turn on when I need it.   Registry hack?   Regard...
Windows
  • GlennD's avatar
    GlennD
    2 years ago

    Hi kbstall, welcome to the community.

     

    You should see the screen blanking option displayed when you start an unattended session. If you choose to enable it, that will be remembered for your future sessions as well until you disable it. So if you leave the box unchecked the client's screen should not be blanked in any session you hold.

     

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi kbstall, welcome to the community.

 

You should see the screen blanking option displayed when you start an unattended session. If you choose to enable it, that will be remembered for your future sessions as well until you disable it. So if you leave the box unchecked the client's screen should not be blanked in any session you hold.

 

 

 

  • m3700's avatar
    m3700
    Active Contributor
    2 years ago
    Just tried - does not work as described.
    The tick on "Start session with remote screen blanked" stays.
    But the "Client PC" screen is not blanked in the first or a subsequent session.
    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi m3700,

       

      Which version of Windows does that client run? Are you able to test with any other client PCs?

       

      • m3700's avatar
        m3700
        Active Contributor
        2 years ago

        Hello Glen,

        Client runs W2016 SE (fully patched).
        Sorry, our trial expires before I will be able to try other platforms.