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InsightRyan's avatar
InsightRyan
New Member
2 months ago

GoTo Resolve Client Download being deleted

GoTo Resolve client download is being deleted by updated versions of WIndows Defender immediately upon download. Anyone else experiencing this?

Probably being flagged by reputation based protection features. Clients I have witnessed this for have been using Chrome with no extensions to download the file. And it doesn't seem like the deletion is showing in the protection history in Windows Defender. But I have to use an alternate tool to remote in as GoToResolve can't even run before Defender wipes it out.

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi InsightRyan, welcome to the community.

     

    • Are these clients on the same network or completely separate clients and systems?
    • Which versions of Windows are they using? 
    • Could you connect to one of these clients again using the alternate tool and then try to join a Resolve session so you can see exactly what happens on the client side?