Forum Discussion

Lchris's avatar
Lchris
Active Contributor
4 years ago
Solved

GotoResolve Customer Attended Standalone

Hello,   We are migrating from GotoAssist to GotoResolve and want to use it like before    see here Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)  ...
  • KateG's avatar
    KateG
    2 years ago

    Hi RobICT , 

     

    Welcome to the GoTo Community, 

     

    It appears that this is now available! Feel free to let me know if there are any issues you're having. Thanks. 

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi Lchris, welcome to the community.

 

At this time GoTo Resolve supports inviting clients to join the support session through a link that you share with them, or Unattended Support. I am checking with our team to see where the feature you are looking is on our roadmap currently.

 

  • Lchris's avatar
    Lchris
    Active Contributor
    4 years ago

    Thank you Glenn

     

    Some of our user are not allowed to download, launch or install software from the web, for security reason they can only use the browser to view web pages.

     

    The only way for us to allow them to use external remoting software is to package it with our own software and add a button to call it from our software directory where the files are validated.

     

    Of course the feature was available with gotoassist, and we could also lock the version we were using to avoid auto-update 

     

    Thanks for the help

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      @Lchris, the product team is looking into adding this functionality sooner than previously planned. I will update this post when I have more details to share.

       

      • Lchris's avatar
        Lchris
        Active Contributor
        3 years ago

        Hello Glenn,

         

        Can I download the standalone version somewhere now ?

         

        Thank you

        Chris