Forum Discussion

Lchris's avatar
Lchris
Active Contributor
2 years ago

GotoResolve Customer Attended Standalone

Hello,   We are migrating from GotoAssist to GotoResolve and want to use it like before    see here Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)  ...
  • KateG's avatar
    KateG
    4 months ago

    Hi RobICT , 

     

    Welcome to the GoTo Community, 

     

    It appears that this is now available! Feel free to let me know if there are any issues you're having. Thanks. 

Lchris's avatar
Lchris
Active Contributor

Thank you Glenn

 

Some of our user are not allowed to download, launch or install software from the web, for security reason they can only use the browser to view web pages.

 

The only way for us to allow them to use external remoting software is to package it with our own software and add a button to call it from our software directory where the files are validated.

 

Of course the feature was available with gotoassist, and we could also lock the version we were using to avoid auto-update 

 

Thanks for the help

 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

@Lchris, the product team is looking into adding this functionality sooner than previously planned. I will update this post when I have more details to share.

 

  • Lchris's avatar
    Lchris
    Active Contributor
    2 years ago

    glenn  Great news ! Thank you

    have a nice day

  • Lchris's avatar
    Lchris
    Active Contributor
    2 years ago

    Hello Glenn,

     

    Can I download the standalone version somewhere now ?

     

    Thank you

    Chris

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Hi Lchris thanks for checking in. This feature is still not currently available, but we will update this thread once it is. 

      • JRDANIS's avatar
        JRDANIS
        New Contributor
        8 months ago

        Hello I have the same problem. have you been able to make progress on this subject to allow us to deploy the gotoresolve.exe client on all our PCs.