Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

GoToResolve Desktop app not able to connect to end PC unless someone physically allows access

All of a sudden, when I try to access my PCs that already has GoToResolve unattended software installed, it's asking the end user to grant control--which is a huge problem for us, as there's often no...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi, sorry for the frustration earlier this morning, it was due to new option for account admins to control the availability of the Connect Now button. My understanding is the issue was resolved by 9:30 am PDT, if you are still having issues with connecting through the Desktop Console app, please exit it completely and relaunch it before trying to connect again.

     

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor

Now it's how it used to look, but if I choose "Connect", nothing happens.  I can't connect. 

 

 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi, sorry for the frustration earlier this morning, it was due to new option for account admins to control the availability of the Connect Now button. My understanding is the issue was resolved by 9:30 am PDT, if you are still having issues with connecting through the Desktop Console app, please exit it completely and relaunch it before trying to connect again.

 

  • JodiAliceRecep's avatar
    JodiAliceRecep
    Active Contributor
    2 years ago

    This has been resolved.  Thanks!

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      JodiAliceRecep glad to hear this, thanks for updating the Community!