The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

DavidHouser's avatar
DavidHouser
New Contributor
3 years ago

GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi DavidHouser SyntecRyan,

 

Are the files that are being transferred local files or located on a network drive? 

 

DavidHouser's avatar
DavidHouser
New Contributor
3 years ago

Hello Glenn,

 

They are local files.

  • JodiAliceRecep's avatar
    JodiAliceRecep
    Active Contributor
    3 years ago

    It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

    • GoTo_Robi's avatar
      GoTo_Robi
      GoTo Contributor
      3 years ago

      Hi,

      Sorry for the inconvenience.

      We are replacing the engine under the file send/receive to become reliable.

      We are working on it an I expect to complete in a few weeks.

      Br,

      Robi