The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DavidHouser
3 years agoNew Contributor
GoToResolve File Transfer 'hangs', has 0KB size on customer server
Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
GlennD
3 years agoGoTo Manager
Are the files that are being transferred local files or located on a network drive?
DavidHouser
3 years agoNew Contributor
Hello Glenn,
They are local files.
- JodiAliceRecep3 years agoActive Contributor
It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.
- GoTo_Robi3 years agoGoTo Contributor
Hi,
Sorry for the inconvenience.
We are replacing the engine under the file send/receive to become reliable.
We are working on it an I expect to complete in a few weeks.
Br,
Robi