Forum Discussion

DavidHouser's avatar
DavidHouser
New Contributor
2 years ago

GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
GlennD's avatar
GlennD
GoTo Manager

Hi DavidHouser SyntecRyan,

 

Are the files that are being transferred local files or located on a network drive? 

 

DavidHouser's avatar
DavidHouser
New Contributor
2 years ago

Hello Glenn,

 

They are local files.

  • JodiAliceRecep's avatar
    JodiAliceRecep
    Active Contributor
    2 years ago

    It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

    • GoTo_Robi's avatar
      GoTo_Robi
      GoTo Contributor
      2 years ago

      Hi,

      Sorry for the inconvenience.

      We are replacing the engine under the file send/receive to become reliable.

      We are working on it an I expect to complete in a few weeks.

      Br,

      Robi