Forum Discussion

DavidHouser's avatar
DavidHouser
New Contributor
3 years ago

GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
3 years ago

It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

GoTo_Robi's avatar
GoTo_Robi
GoTo Contributor
3 years ago

Hi,

Sorry for the inconvenience.

We are replacing the engine under the file send/receive to become reliable.

We are working on it an I expect to complete in a few weeks.

Br,

Robi