The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Help Desk eMail Categories
We're moving our ticketing system to GoToResolve and am wondering if there's a way that we can force the category of the ticket in the receiving of the email. With current system we can set up rules...
Hi efanning,
Currently, we do not have a feature to automatically assign a category to a ticket based on the text in the subject or description or to update the tickets by e-mail, but we do have them planned.
Hi efanning,
Currently, we do not have a feature to automatically assign a category to a ticket based on the text in the subject or description or to update the tickets by e-mail, but we do have them planned.
Great, thank you, look forward to these capabilities.
