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efanning's avatar
efanning
Active Contributor
4 years ago
Solved

Help Desk eMail Categories

We're moving our ticketing system to GoToResolve and am wondering if there's a way that we can force the category of the ticket in the receiving of the email.  With current system we can set up rules...
  • GyulaMucsi's avatar
    4 years ago

    Hi efanning,

     

    Currently, we do not have a feature to automatically assign a category to a ticket based on the text in the subject or description or to update the tickets by e-mail, but we do have them planned.