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Tirrol's avatar
Tirrol
New Contributor
2 months ago

Installation Failed

[EN] LMI AV fails to install on new PCs (Windows 11 Pro 25H2 build 26200.6899) — need compatible installer

Summary
On several brand-new PCs, LogMeIn Antivirus (Endpoint Security Tools) fails during installation due to an OS compatibility check. Looking for confirmation of support for Windows 11 25H2 and a link/ETA for a compatible installer.

Installer error

Installation failed!
Version 7.9.26.567 is not compatible with Windows 11 Pro 25H2 (10.0.26200.6899). Please download the latest installation kit.

Environment

Devices: multiple new OEM PCs
OS: Windows 11 Pro 25H2, build 26200.6899 (fully updated)
Package: Endpoint Security Tools 7.9.26.567 (downloaded from the admin console)
No third-party AV; Microsoft Defender active pre-install

Steps to reproduce

Fresh OOBE, apply all Windows Updates
Run LMI AV installer as Administrator
Installer stops with the incompatibility message above

error message : https://workdrive.zohoexternal.com/external/4578b6cc057ea7adb40501d879d8de040e79b585853c8f53a6f10a884f780a2d

error message

3 Replies

  • PBLOPES's avatar
    PBLOPES
    Active Contributor
    2 months ago

    Hi, I'm having the same problem, Windows 11 Pro 25H2 26200.7019, all Windows updates and LogMeIn are up to date.

  • This reply was moved to another post
  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Tirrol​ 

    Welcome to the Community, I moved your thread to the Resolve board. 

    We received reports that Resolve EPP after updating to Windows 25H2 was failing. Our antivirus provider has released a fix that should update in the next 24 hours. 

    If you are still experiencing issues on Monday, please let us know. We appreciate the report and apologize for the inconvenience.