Forum Discussion

bblear's avatar
bblear
Active Contributor
2 years ago

Installing programs to pc's through updates

Hello everyone we are new to resolve just went live yesterday. What we are noticing so far is we pushed updates to all machines last night on a schedule. This morning somehow there are machines that ...
Resolve_MDM
  • Viktor_Egri's avatar
    Viktor_Egri
    2 years ago

    Dear customer!

    I'm Viktor Egri, one of the product managers at GoTo Resolve with an RMM focus.

    After we rolled out the 3rd party application feature, we identified a bug that we fixed as a follow-up feature 1-2 hours after the release.

     

    This was the bug:

    • If you chose 2 (or more) devices, we identified all the installed software. E.g. on "Device A" there was "7zip" installed, on "Device B" there was "Malwarebytes" installed only.
    • When GTRe installed the available patches for each of the devices, it accidentally also installed all identified software (so after the installation, both "Device A" and "Device B" had "7zip" and "Malwarebytes" installed.

    We fixed the issue already. It won't happen anymore. Sorry for the inconvenience!

Viktor_Egri's avatar
Viktor_Egri
GoTo Contributor

Dear customer!

I'm Viktor Egri, one of the product managers at GoTo Resolve with an RMM focus.

After we rolled out the 3rd party application feature, we identified a bug that we fixed as a follow-up feature 1-2 hours after the release.

 

This was the bug:

  • If you chose 2 (or more) devices, we identified all the installed software. E.g. on "Device A" there was "7zip" installed, on "Device B" there was "Malwarebytes" installed only.
  • When GTRe installed the available patches for each of the devices, it accidentally also installed all identified software (so after the installation, both "Device A" and "Device B" had "7zip" and "Malwarebytes" installed.

We fixed the issue already. It won't happen anymore. Sorry for the inconvenience!

bobwalters's avatar
bobwalters
New Member
2 years ago

we are new to this product having migrated from SolarWinds RMM, now N-Able.

 

Not sure if we have made the right choice, this product seems very immature and lots of features prom ising do not actually deliver. I use GoTo 6 or 7 years ago when it was GoTo Assist, it really has not moved on much from there apart from an attept at a portla/dashboard.

 

Pity, it has a massive gap to fill in the market but it is not raeally pullin gup tree's as a medium (500 device) enterpreise