Forum Discussion

jhon117spartan's avatar
jhon117spartan
New Contributor
2 years ago

Is there a time limit for GoTo Resolve sessions with a paid subscription?

 Is there a time limit for GoTo Resolve sessions with a paid subscription?
 

I've searching for this on support site, but I don't seem to find anything related with this, is there any way to know if I have a time limit or idle time for active session on a paid subscription? 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi jhon117spartan, welcome to the community. 

     

    Sorry for the late response. If you have a paid subscription, support session pin codes are valid for 60 minutes. So once you generate the code and send it to your client they have 60 minutes to join the session before a new pin code will be required.  Once in session, there is no inactivity timeout.