Forum Discussion

LukaszK's avatar
LukaszK
Active Contributor
6 months ago

Issue with GoTo Resolve and ESET antivirus (high CPU usage)

Hello   One of our customers using ESET antivirus. After GoTo is deployed, the GoToResolve.Antivirus.App.exe process uses about 50% of the CPU, and sometimes 90%. Consequently, ESET (ekrn.exe proce...
GlennD's avatar
GlennD
GoTo Manager

Hi LukaszK, welcome to the community.

 

I checked your ticket and support tried calling but must have missed you. I have escalated the ticket and asked them to try again.

 

LukaszK's avatar
LukaszK
Active Contributor
6 months ago

Hi GlennD ,

 

thank you for your response. 

 

I saw a phone call last Friday, but could not answer, so I asked in ticket for a callback.

After your reply, Alejandra from Support contacted me this evening. I gave her my phone number, they will call me.

 

When we manage to solve the problem, I will post the solution here; maybe it will be useful to others.