Forum Discussion

ewhitlow's avatar
ewhitlow
New Contributor
10 months ago

Issue with time discrepancy in Helpdesk

An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...
KateG's avatar
KateG
GoTo Manager
10 months ago

Hi ewhitlow, Nice to see you. I'm following up with the team on this for you.

 

Can you tell me if this is happening with all tickets? I want to rule out that it's not a time zone discrepancy. Thanks. 

  • ewhitlow's avatar
    ewhitlow
    New Contributor
    10 months ago

    It is not a time zone issue after speaking with the agent.

    • KateG's avatar
      KateG
      GoTo Manager
      10 months ago

      ewhitlow thanks for getting back to me, I can check with the team and see if this happened to others. 

       

      You mentioned that it's not happening with all the tickets, was this the only ticket in which it occurred? 

  • ewhitlow's avatar
    ewhitlow
    New Contributor
    10 months ago

    As far as I'm aware it's not for all of the tickets. I presumed it was a time zone issue as well. I will check with my agent and verify.