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Forum Discussion
Issue with time discrepancy in Helpdesk
An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...
Looking at the attached screenshot, aren't these two separate activities? Please let me know if I am misunderstanding.
Left: A comment saying "11:30 or 12:00 would be a good time..."
Right: The agent was assigned to the ticket.
You are correct that the two shown updates are "different". It was my assumption that the first comment that someone adds on a ticket, it also assigns them to the ticket immediately.
