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Forum Discussion
Loading Results......
Anyone else have the issue that, after an unattended session has been closed that the Devices screen shows Loading Results and a swirling circle. This happens on the web and the desktop version of t...
Hi TimH1,
I have seen this happen on occasion like you have described when the desktop console has been open for a while. It seems like something times out, possibly related to authentication which is why closing and reopening the desktop console corrects it. I will raise this with the team.
AndrewMaris it looks like your support call disconnected before you spoke with a representative, I went ahead and submitted the ticket for you.
Thanks GlennD, it happens when it has been open a while but also after being in a session. It is not infrequent but rather our team of three is soft repairing or restarting the program many times a day (10+) for the last couple of weeks.
Thank you for submitting the ticket, but I was talking to the representative. I had been explaining the issue for 5-10 minutes to him already when the call was disconnected.
