Hi Ari0 ,
Thanks for sending your feedback.
The "problem" with Intune is that it renames the installer, but the Zero Trust information is conveyed in the file name (like GoToResolve_Unattended_K_0a2....20b6.exe)
The key after K_ must be available during the installation. Installation and connection can not be established without that. So the installer name must remain intact when deployed for install or mass install.
Can you please check if the Intune installation works via this step by step guide?
I believe this will solve your problem.
Other mass deploy options are described here:
https://support.goto.com/resolve/help/how-can-i-mass-deploy-the-installer
Have a nice day.
Br,
Robi
Hello,
Has there been any update on this issue? We are seeing the same issue when deploying the .pkg file to Mac devices via Microsoft Intune. The main help document I see on GoTo's website for Mac refers to .app files which Intune no longer supports: How can I mass deploy the installer - GoTo Resolve Support
Hello there,
After a few weeks of back and forth communications, we got no where! They kept pushing me to either mass deploying using jamf or manually installing the file! I am not willing to shell out thousands of pounds switching to another mdm/mam for goto. I gave feedback on on the lack of documentation on the matter. Teams screensharing does the job just as well if Im honest.
Sorry for the late reply.
We try to reproduce the case in-house. We are using JAMF for Macs, but we are going to set up Intune Mac PKG setup as soon as possible.
As I understood, you had different errors/symptoms.
If you can send me all details in a private message, that would help a lot to investigate the issue. I might also need logs from the remote Mac where you install it to see the reason of the failure.
As soon as we find the root cause we will update the support article too.
Thanks for your cooperation and patience.
Br,
Robi
