Forum Discussion

efanning's avatar
efanning
Active Contributor
7 months ago

Multiple eMails

We have started getting multiple emails per ticket created, six to be exact.  Users are getting the same amount when they submit a new ticket.  Can't narrow down to start date, but it appears to have...
  • GyulaMucsi's avatar
    GyulaMucsi
    6 months ago

    We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.

     

1ITAdmin's avatar
1ITAdmin
New Member

Do you have any estimation on when this issue will be resolved? Both users' and agents' mailboxes are being inundated with hundreds of emails.

GyulaMucsi's avatar
GyulaMucsi
GoTo Contributor
6 months ago

We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.