Forum Discussion

efanning's avatar
efanning
Active Contributor
3 years ago

Outlook incident description has no carriage return

Hello:   When we receive a notification from GoTo Resolve's Helpdesk stating that there's a new ticket, the incident description is one big paragraph in the email in Outlook and OWA.  In the actual...
  • efanning's avatar
    efanning
    3 years ago

    This appears to have been improved.  Thank you.

efanning's avatar
efanning
Active Contributor

This has gone backwards with the latest update.  Email is coming in fine, the ticket itself is not showing the carriage return anymore.  Will this be resolved again?

GyulaMucsi's avatar
GyulaMucsi
GoTo Contributor
2 years ago

Hi, 

 

Are you experiencing the same as before?

 

Could you please send us a screenshot of the issue?

  • efanning's avatar
    efanning
    Active Contributor
    2 years ago

    I do, but it's saying I don't have permission to upload photos.  What is the preferred way I do this?

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      I think our spam filters were getting in the way, efanning please try adding your image again.

       

      • efanning's avatar
        efanning
        Active Contributor
        2 years ago

        Ah, ok, yeah looks like I can post images now.

         

        Here is how the email looks coming from GoToResolve and how it is sent from the user (this one usually from HR):

        Once we pull up the ticket in GoToResolve (Helpdesk), all the carriage returns are removed and looks like this.

        It was like this in the beginning and was resolved but has since reverted back when the new editor was implemented.