Just wondering also if there is training for GoTo Resolve, I checked the link you had at the end of your post...but not for GoTo Resolve...just GoTo Resolve Admin training.
I use GoTo Resolve a dozens or times a day and know how to use it, but wanted to learn more about it.
The annoying parts are waiting for the connection to connect, and explaining to slow users :
You need to download the application, then you need to open it...then try to get them to find the download button icon, and slow users sometimes cannot figure out how to open the downloaded application so this is a major flaw as this step can be frustrating.