Forum Discussion
GoToResolve File Transfer 'hangs', has 0KB size on customer server
Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
No idea, but it happens for us all the time as well. We are all on Windows 10 or newer, and nearly all of our clients are as well.
Are the files that are being transferred local files or located on a network drive?
Hello Glenn,
They are local files.
It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.
